Service and Technical Support

Our Field Service and Technical Support Teams are standing by to help you with expert advice and cost-effective solutions, 24/7/365

Our Service Teams are structured to promote our “Global Yet Local” belief. In order to properly ensure we can support each local region effectively, we’ve branched out globally. This global reach has allowed us to set the world standard for customer service nomatter where you are. Through our advanced network of sales, manufacturing and service locations─we offer offer our customers high-quality equipment, advanced technology, and consistent service and support. We currently have 18 manufacturing facilities, 65 sales/service locations and 44 representatives in 50 countries who continue to work together to provide ‘global yet local’ support so that our customers continue to have the competitive edge.
The hallmarks of our unparalleled customer service and support are our:

  • Immediate response
  • Extensive technical knowledge
  • In-depth experience
  • Readily available parts
  • Company-wide dedication to customer satisfaction

Service

Our customer service group provides unparalleled service 24 hours a day, 365 days a year. You can call our toll-free technical support hotline anytime and speak with a highly qualified and knowledgeable member of our service team for quick and professional assistance. This is how we prove that we have the most experience and truly stand behind what we sell. Inductotherm field service technicians are best equipped to help you keep your equipment in top condition. They are available for repair, rebuild and preventative maintenance of induction melting equipment. Each technician is supported by a network of diagnostic tools and support staff. We can bring your system up to its most technologically advanced level and help with all of your current and future needs. Our customer service and support team is the strongest and most experienced in the industry. Because we know what modifications and upgrades are available, we can help you determine what is best for you and your melting equipment.